Terms of service

Last updated: October 2, 2026

30-day return requests

You may request a return within 30 calendar days after delivery by emailing support@kineticnook.shop. Include your order number, the item you wish to return, and the reason for your request.

For a change-of-mind return, the item must be unused and in the same condition as received, with its original packaging, accessories, and proof of purchase. These condition requirements do not prevent you from reporting a defective item or exercising rights provided by applicable law.

How to return an item

Please contact us before shipping a return. We will review your request and provide return authorization and packing instructions. This helps us identify your parcel and avoid processing delays.

Our return address is:

KINETIC NOOK
Room A5, 7/F, Astoria Building
No. 34 Ashley Road
Tsim Sha Tsui, Kowloon
Hong Kong

Returns are sent to Hong Kong, not to a U.S. return center. We recommend a trackable shipping service and retaining your proof of shipment. Follow the customs declaration instructions provided with your return authorization.

Change-of-mind return costs

For returns that are not caused by damage, a defect, or our error, you are responsible for return shipping and any customs clearance charges, duties, taxes, or other charges arising from the return shipment. These international return costs can be substantial; please check them with your carrier before shipping.

Original shipping charges actually paid are not refunded for change-of-mind returns unless applicable law requires otherwise. We do not charge a restocking fee. Duties or taxes paid by us for the original DDP delivery will not be added as an undisclosed refund deduction.

Damaged, defective, or incorrect items

Inspect your order on arrival and contact us promptly if an item is damaged, defective, or different from what you ordered. Include your order number and, where possible, photographs of the issue and packaging. We will review the issue and arrange an appropriate remedy, which may include a replacement or refund.

We cover return shipping for damaged or defective items and items sent in error. Please obtain our return instructions before paying for return shipping. Where a return is required for an issue for which we are responsible, we will also arrange or cover necessary return-related customs charges.

Refunds

When a return reaches us, we will inspect it and notify you of the outcome. Approved refunds are issued promptly to the original payment method. Any applicable refund of taxes collected by our store will be handled in accordance with applicable requirements. Your bank or payment provider may take additional time to post the credit.

If you have not received an expected refund, contact us with your order number so we can check its status. We do not refund an approved return solely as store credit unless you agree.

Order cancellations

You may cancel an order before it is dispatched by emailing support@kineticnook.shop with your order number. A cancellation received before dispatch qualifies for a full refund. Once dispatched, a cancellation cannot stop the shipment; the order can be returned under this policy after delivery.

Exchanges

For a change-of-mind exchange, contact us to arrange a return, then place a separate order for the replacement item. For damaged, defective, or incorrect items, contact us first so we can arrange the remedy directly.

Your rights

This policy does not limit mandatory consumer rights or remedies under applicable law. The 30-day voluntary return window does not replace any statutory rights that apply to defective goods.

Contact

For questions about an order, shipping, returns, or these policies, email support@kineticnook.shop. Please include your order number when contacting us about a purchase.