Contact information

Last updated: October 2, 2026

KINETIC NOOK

Customer service: support@kineticnook.shop

For order inquiries, please include your order number and a description of your request. For damaged or defective items, include photographs where possible.

Mailing and return address

Room A5, 7/F, Astoria Building
No. 34 Ashley Road
Tsim Sha Tsui, Kowloon
Hong Kong

Contact us before sending a return so we can provide return authorization and instructions. The address above is not a walk-in retail location.

Shipping and returns at a glance

• Delivery destination: United States.
• Order processing and dispatch: within 3 business days.
• Estimated transit: 8-14 business days after dispatch.
• Original U.S. deliveries: Delivered Duty Paid (DDP).
• Return requests: within 30 calendar days after delivery.

See our Shipping Policy and Refund Policy for full details.